Return / Send back your order (for EU customers)

Here you find the information how to return your order to us.

We regret the return request and provide you with this mail the necessary information for the return.

You can create the DHL return label directly under the links you find below. 

- Please select the correct link which applies to your country.

- Please enter your order number in the "Order number" field.

- After filling out and sending the form you will automatically receive a return label already paid by us.

- In addition please write your order-id with a marker / pencil to the box / packaging.

Please only stick this on the package and hand it over to DHL.

Once we have received the goods and they have been inspected, the refund will be made according to the payment method you have used.

If you have not received a refund within 5 working days, please contact us immediately by telephone to arrange for the refund to be made.


Here are the return links to request the free return label (if the language is german, you can change it at the bottom of the page to english):

Belgien https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=3ec7e888083dd2c9f23e6c9c6b837bda3f7610f05b0a96c9fa4819eea45e2cfd
Bulgarien https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=992a3fbbb4b7773415c456488594d445a6fbdec304f4c12df964268468a0bee5
Dänemark https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=042b4600adf46707646ccba0a51c6b5a8ed214995e79e0861a2fcae793e858ec
Deutschland https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=0abe395ca734c76e82c6bfe8226dd46588c9752df4b47f43761b76bd833daec3
Estland https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=37e384dbc8a37ab1892862d9d88db053b351500b330577691b12de18809df8dc
Finnland https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=e073ae17f3acbb9041405938a7909bf79e020d5f8f43b7e068e737ec676baa60
Frankreich https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=c05b1edb4b48207db1a9ed3c86b62342ad21bb519f270a5820428ae710c94ec0
Griechenland https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=7edf30fb8615532ec44c4991f1dc9646af3d1b66f1e651df61f7d57dbb662e14
Irland https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=9ed61796bddabbc8867a77ad8ccc08ade6331ee04be1b6b995ce799b41efc6a0
Italien https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=b01425512d6b662c237945fc8b58e731b6d0f2bae0dbf6a98a71a5b9da3b3eb1
Lettland https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=b9e0b0d7ab442dd2ddec04fc9476ca2c75073b68b3fb2e754c292e40045b2dd0
Litauen https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=698e83c310ba4178d6c79fc7b72a480c800f3940bc57fa10ccfe9ae2a97100b7
Luxemburg https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=3d46368de71ac000478b99d44f74a8e06606f9ed17d380594c74b652c57dcbe9
Niederlande https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=87ef2ad124a3258287be34d41b2866ec49f522097ac24877bcbcfcf06e20358e
Österreich https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=0fad8c2b304b1e3c42a1b4f94ef18651a375769334e35593ea4fd82b146095c2
Polen https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=9693a95bba1ec1970bf445db79295e876450e5c7ae17d8110b00d7c93bedb7ad
Portugal https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=e1574e5c1d3992eed86b4b76df1dc1b28eaae61049ed468a78deb0f1c67a9c94
Rumänien https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=a35329e5304a57ccf11d781af906af640406b360fb5c06893c67f477f56a7dbe
Schweden https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=f75bb6ba34f6a836e334b8dffe605eb1299b80778cfbf4929263797b6379f411
Slowakei https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=11edc2085435d0115c6c32cdcf90ca25d6513e1d96d031470e8958e173db2328
Slowenien https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=d437b2a5716ee6b6a52da4c94b21f90d1040935f7b9f163d710170091ec6a125
Spanien https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=7d99612636276d974ad9ff9377cdf6a39435838b03cc184ffbea0c34140fb98c
Tschechische Republik https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=653812f240a43bd90417ea6bdb4a3f108978daaed04d03feb475eb811ef8b433
Ungarn https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=8b81bf549d0df01d2ae1061bdb4961612c318f52317f01a1ebae54b4874a6efd
Vereinigtes Königreich https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=0390c383e70a917619c811befa91e8b6f243d605bf3c8c580ea5df134acffa46
Zypern https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=81d2cc8568a9132b18ddd870dd094784d7eb4e5385e27518e57d19d5ce5e1ce1
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